Terms of service

Company: DOUR SIA (trading as Island Castle Tools)
Registration No.: 40203333013
VAT No.: LV40203333013
Legal address: "Lazdaines", Salaspils pag., Salaspils nov., LV-2121, Latvia
Website: www.ictools.art
Email: doursteel@gmail.com

1. Acceptance of terms

By using this website or buying from Island Castle Tools, operated by DOUR SIA, you agree to these Terms of Service and all applicable laws. If you do not agree, please do not use our website or services.

2. Eligibility

You must be at least 18 years old to buy knives or related products. By placing an order, you confirm that you meet all legal requirements for buying and owning knives where you live.

3. Custom orders

Custom knives are made to your specification. Price, materials and timeline are confirmed with you before work begins.
Once production has started, a custom order cannot be cancelled, changed or refunded, except where required by law.
We may decline or adjust any custom design that conflicts with our safety, ethical or legal standards.

4. Product use and safety

Knives are sharp tools. By buying from us, you agree that you will use our products responsibly and lawfully, and that you are responsible for complying with local knife laws and import rules. To the extent permitted by law, DOUR SIA is not liable for injury, damage or unlawful use resulting from our products.

5. Prices and payment

Prices are shown in euro (EUR) and include VAT where applicable. Prices may change without notice; the price at the time of your order applies.
Payment is made in full at checkout using the payment methods shown there. Custom orders may require payment before production starts.

6. Shipping and delivery

We ship worldwide. Standard shipping is free; UPS Express is available as a paid upgrade at checkout. Delivery times are estimates. Details are in our Shipping Policy.

7. Returns and refunds

Standard knives can be returned within 30 days of delivery. Custom knives cannot be returned once production has started, unless faulty. Details are in our Refund Policy.

8. Warranty

We guarantee our craftsmanship against manufacturing defects. The warranty does not cover normal wear, misuse, neglect or improper care, or modifications and sharpening by third parties.

9. One-of-one pieces

Each knife is handmade and unique. Damascus patterns, wood grain and colour will differ slightly from the photos. This is the nature of handmade work, not a defect.

10. Intellectual property

All content, photos, designs and trademarks on this website belong to DOUR SIA and may not be used without our permission.

11. Limitation of liability

To the fullest extent permitted by law, DOUR SIA is not liable for indirect, incidental or consequential damages arising from use of our products, access to the website or service interruptions. Nothing in these terms limits your statutory consumer rights.

12. Governing law

These terms are governed by the laws of the Republic of Latvia. Disputes are resolved by the courts of Latvia, without affecting any mandatory consumer protection rights in your country of residence.