Refund policy

30-day returns. We want you to love your knife. If it isn't right for you, you can return it within 30 days of delivery.

Conditions

  • The knife must be unused, unsharpened and undamaged, returned with its sheath or saya and in the original packaging.
  • Custom orders are made to your specification and cannot be returned or refunded once production has started, unless they are faulty.
  • Your statutory rights as a consumer under EU and Latvian law are not affected.

How to return

  1. Email doursteel@gmail.com with your order number before sending anything back.
  2. We'll reply with the return address and packing advice. Please pack the knife securely so the blade is protected.
  3. Return shipping is paid by the customer unless the knife arrived faulty or not as described. We recommend a tracked, insured service.

Refunds

Once we receive and inspect the knife, we refund the full purchase price to your original payment method within 14 days. If the knife arrived faulty or damaged, we cover the return and offer a repair, replacement or full refund, whichever you prefer.

Warranty

We stand behind our craftsmanship and guarantee every knife against manufacturing defects. The warranty does not cover normal wear, misuse or improper care, or modifications and sharpening by third parties.

Questions? Write to doursteel@gmail.com. We reply personally.